Generator service history, on the generator
Generator service history is the record of every visit made to one standby generator. A generator is bolted down, carries a nameplate, and gets looked at a couple of times a year for as long as it is there — MendTag keeps every one of those visits attached to that unit.
Ninety seconds, from scanning a tag to a finished report.
Six months is a long time to remember a set
Generator work is spread out. A unit gets a scheduled visit, then nothing until the next one — unless it fails, which is the visit where knowing the history matters most and where there is least time to go looking for it.
By then the notes are in a different place from the technician. Sometimes they are with a technician who has left.
One generator, one record, however many sites you cover
Companies that service standby generators are usually spread across a lot of addresses with one unit at each. The record that matters is not the customer's — it is the machine's, and it needs to survive a change of building manager, a change of technician, and a gap of a year.
In MendTag the history belongs to the generator. Every job filed against it stays with it, and it is all there the next time somebody opens it.
Finding the record while standing next to the unit
A QR label goes on the generator or its enclosure. A technician scans it with their phone and that unit's Equipment Passport opens: make, model, serial and every previous visit. They start the new job from there rather than searching by address.
Scanning only works for someone signed in to your company. A label on a unit in a car park tells a passer-by nothing.
The report the customer keeps
After the work, a technician can talk through what they found and what they did rather than writing it out. MendTag transcribes that, then drafts the report's sections from those notes and flags what the notes did not cover.
The technician reads the draft, corrects it and approves it. It is not finished until they say so. The result is a PDF for the customer, and the technician's own words stay on the job underneath it.
When somebody asks what was done in 2024
Building owners and facilities managers do get asked to show what maintenance a standby unit has had. So do service companies, usually at the least convenient moment.
Because each visit is filed against the generator rather than against a month, that history is a list you can read rather than a search you have to run. MendTag keeps the record; what you are required to hold, and for how long, is between you and whoever is asking.
Where this fits
It suits companies going back to the same generators — scheduled maintenance, callouts, and the repairs in between. It earns much less on work you will never return to.
MendTag does not do dispatch, scheduling or invoicing, and does not need to replace what you use for those. It covers the equipment, its history, the job and the report.
Related
Tag one generator and see how the second visit reads
No credit card required.
Start free with equipment and vehicle tracking, service jobs and QR Equipment Passports. Voice notes and drafted reports are available on paid plans.