Service history for commercial kitchen equipment
Kitchen equipment service history is the record of every repair made to one fryer, range, oven, dishwasher or holding cabinet. MendTag keeps it on the machine itself — including the three identical fryers in the same line.
Ninety seconds: scan a machine, do the work, hand over the report.
Third fryer from the left
A kitchen line often holds several of the same machine, bought together and installed together. They then wear differently, and the one that keeps failing is a specific one.
Telling them apart by position works right up until the line is rearranged. A tag on the machine does not care where it is standing.
The person who reads the report is rarely the person who called
The call comes from a chef or a shift manager. The report tends to be read by somebody else — an owner, a facilities manager, sometimes a head office looking at more than one site.
That makes the written record do real work. It has to say what was found and what was done clearly enough for somebody who was not standing in the kitchen.
The question that keeps coming back
Whether to repair a machine again or replace it is a question about that machine's history: how many visits, how recently, and what for.
When each visit is filed against the asset, that is something you can show rather than something you have to remember. It is a better conversation for both sides than an estimate with no context behind it.
On site, in a busy kitchen
A QR label goes on the machine. A technician scans it and that machine's Equipment Passport opens — make, model, serial and previous visits — then starts the job from there.
It is designed to be used standing next to the equipment on a phone, with large touch targets, rather than typed up later from memory.
- Fryers and ranges
- Identical units kept apart by their own tags.
- Combi and convection ovens
- Each with its own visit history.
- Dishwashers
- Repeat callouts filed against the machine.
- Holding and proofing cabinets
- Anything you return to can carry a passport.
Turning what happened into the report
Instead of writing it up afterwards, a technician can describe what they found and what they did out loud. MendTag transcribes it and they read it back and correct anything it misheard.
It then drafts the report's sections from those notes and flags what the notes did not cover. The technician edits and approves. Nothing is finalized until they do, and the original notes stay on the job.
What this is not
MendTag is equipment history, service jobs, technician notes, QR Equipment Passports and customer reports. It does not do dispatch, scheduling, invoicing or estimates.
If you already run something for those, this is not asking you to move off it. It is for the part that usually ends up in a binder in the truck.
Related
Tag one fryer and see what the next visit looks like
No credit card required.
Start free with equipment and vehicle tracking, service jobs and QR Equipment Passports. Voice notes and drafted reports are available on paid plans.